Mayor Ravi S. Bhalla and the City of Hoboken today announced a new contract with Tyler Technologies to implement a comprehensive digital platform for e-government services which will modernize municipal services and increase efficiencies in City government. The contract, which was approved by a unanimous vote of the Hoboken City Council, will streamline City operations by integrating and automating processes across multiple departments, offering a one-stop shop for government services to residents through a new Hoboken mobile app and online platform.
"This partnership with Tyler Technologies marks a major step forward in our ongoing efforts to further modernize Hoboken's digital infrastructure,” said Mayor Ravi S. Bhalla. “By consolidating our services into a single, user-friendly platform, we are not only increasing efficiency but also ensuring that our residents have easier access to the services they need. This initiative reflects our commitment to transparency, innovation, and responsive governance."
The new platform, spearheaded by the Department of Climate Action & Innovation, will replace the existing array of disconnected software systems currently used by City departments to perform a variety of government functions, such as permitting, licensing, public meeting documents, among others. By transitioning away from these legacy programs, Hoboken’s municipal services will now be provided through an integrated online portal and mobile app that residents can use to seamlessly navigate processes across multiple City departments.
The Tyler Technologies e-government services platform is designed to enhance community engagement, improve response and resolution times to resident complaints, and facilitate greater accessibility and transparency. Features include a mobile app and a cloud-based, multi-lingual web portal that provides 24/7 access to services, and is compliant with the Americans with Disabilities Act (ADA). The platform will also provide a centralized system for online application submission and payment processing, while enabling residents to track the City’s progress in resolving their concerns in real-time.
The City of Hoboken anticipates saving approximately $17,000 in annual operating costs starting in 2026 through this consolidation of redundant software providers.
The new platform and mobile app are expected to be launched by 2026, following the migration of the City’s existing data and workflows into the new platform throughout 2025.
